Hadaya Privacy Policy

PrivacyPolicy : version 1

Effective Date:Availabe while using Hadaya Stores service and Untill upgrade the privacy policy

Hadaya ("we", "our", or "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you use the Hadaya mobile application and related services.

1. Information We Collect

Account Information

• Full Name
• Email Address
• Phone Number
• Gender
• Password (stored securely)
• Profile Picture (optional)

Delivery Information

• Address
• Location Information
• Shipping Information

Order Information

• Order History
• Purchased Products
• Payment Details (processed securely by payment providers)

Custom Product Information

• Images uploaded by users for customized printed products
• Customization details necessary to fulfill orders

Recipient Information

Users may provide information about friends or recipients including:

• Name
• Phone Number
• Address

By providing recipient information, you confirm that you have permission to share such information and accept responsibility for its submission. You may delete recipient information at any time through the application.

Analytics and Diagnostics

• Firebase Analytics
• Firebase Crashlytics
• Device Information
• Usage Statistics
• Crash Reports

2. How We Use Information

We use collected information to:

• Create and manage user accounts.
• Process and deliver orders.
• Improve delivery accuracy and service quality.
• Provide customer support.
• Process payments securely.
• Maintain order records.
• Improve application performance and user experience.
• Analyze app usage and diagnose technical issues.
• Send important service notifications.

3. Account Management

• You can update your profile information within the application.
• You can change your password at any time from inside the application.
• You can upload or remove your profile image.
• You can delete your account at any time through the application.

4. Account Deletion

Users can permanently delete their account from within the application. Upon account deletion, personal account information will be removed unless retention is required by law or operational purposes.

Order history records may be retained for accounting, legal, fraud prevention, operational, and customer service purposes even after account deletion.

5. Data Retention

• Account information is retained while your account remains active.
• Custom product images may be retained as needed to fulfill and support orders.
• Order history is retained and is not automatically deleted.
• Analytics and diagnostic information may be retained according to Firebase retention policies.

6. Payments

Payments are processed through secure third-party payment providers. Hadaya does not store complete payment card details on its servers unless explicitly stated by the payment provider.

7. Permissions

The application may request the following optional permissions:

• Notifications Permission: To send order updates, promotions, and service notifications.
• Photo Gallery Access: To allow users to select images for custom products or profile pictures.
• Camera Access: To take photos for custom products or profile images.
• Location Access: To improve delivery services and shipping accuracy.

All permissions are optional and can be managed through your device settings.

8. Data Sharing

We do not sell personal information. We may share information only with:

• Delivery and shipping partners.
• Payment service providers.
• Analytics and diagnostic service providers.
• Legal authorities when required by law.

9. Security

We implement reasonable technical and organizational measures to protect your information against unauthorized access, loss, misuse, or disclosure.

10. Children's Privacy

The application is not intended for children under the age required by applicable law. We do not knowingly collect personal information from children.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Any updates will be posted within the application and on our website.

12. Contact Us

Hadaya Store
Address: awl el swr - arbben - Suez - Egypt ,online service
Email: support@hadayastores.net
Whatsapp: +2 01501166734 - best choice
Phone: +2 01501166734

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